Product Owner POS

About the Department

As the Product Owner for Point of Sale (POS) Solutions within Landal’s Technology Organisation, you will own and manage the full lifecycle of POS technologies that support our hospitality operations. You’ll oversee the systems that power on-site transactions, retail operations, food & beverage sales, activity bookings, and payment processing across all properties — ensuring consistency, integration, and guest satisfaction. The POS environment is central to Landal’s guest experience and operational success. You’ll lead the rationalisation, enhancement, and governance of POS systems, driving business value across both Front Office and Back Office functions, and ensuring the platforms integrate seamlessly with the Property Management System (PMS), Finance (ERP), CRM, and Digital ecosystems. Working within the Product Lifecycle Management (PLM) framework, you’ll align technology capabilities with business needs and vendor roadmaps, ensuring Landal’s POS ecosystem evolves in line with the company’s digital and operational strategy.

Product Lifecycle & Vision

· Own the vision, strategy, and roadmap for POS systems across Landal’s hospitality network.

· Manage the full product lifecycle — from discovery and implementation through maturity and renewal — ensuring sustained value delivery.

· Establish and maintain standards for POS solutions across all properties, balancing innovation with operational stability.

· Align POS product goals with Landal’s strategic priorities for operational efficiency, guest experience, and financial accuracy.

Stakeholder Management & Governance

· Act as the primary interface between Operations, Finance, Digital, and IT for all POS-related matters.

· Represent the voice of the customer and the business user across all governance forums.

· Lead steering committees, quarterly roadmap reviews, and vendor performance reviews.

· Drive alignment across stakeholders to ensure consistent execution and accountability.

Backlog & Delivery Management

· Maintain and prioritise the POS product backlog based on business value, risk, and technical feasibility.

· Translate business initiatives into epics and features, in collaboration with the POS Business Analysts.

· Oversee delivery from ideation through deployment, ensuring testing, validation, and operational readiness.

· Ensure cross-system dependencies with PMS, Finance, and CRM are well-managed and technically sound.

· Apply Agile methodologies to ensure rapid, iterative delivery and continuous improvement.

Vendor & Partner Coordination

· Manage relationships with POS vendors and third-party system integrators.

· Align product roadmaps and releases with vendor capabilities and SaaS upgrades.

· Oversee vendor SLAs, contract management, and delivery performance.

· Support the definition and approval of Statements of Work (SoW) for enhancements and new integrations.

· Track issue resolution, configuration improvements, and change control across all properties.

Operational Excellence & Continuous Improvement

· Partner with Service Management and Operations to ensure system performance, uptime, and compliance.

· Analyse incidents, service requests, and performance trends to inform the improvement backlog.

· Define and maintain consistent standards for configuration, reporting, and process design across POS systems.

· Monitor KPIs such as transaction speed, reliability, payment reconciliation, and guest satisfaction.

· Identify opportunities for innovation (e.g., mobile POS, contactless payments, activity/event booking enhancements).

People Leadership

· Provide direct line management and professional development support for the POS Business Analysts.

· Foster a culture of collaboration, accountability, and continuous learning within the product team.

· Coach and mentor team members on Agile practices and stakeholder engagement.

· Ensure that BA deliverables (requirements, documentation, testing) align with product strategy and quality standards.

Compliance & Risk Management

· Ensure compliance with GDPR, PCI-DSS, and other data protection and payment security standards.

· Support Finance and Operations in audit preparation and reconciliation activities.

· Maintain data integrity across transaction, payment, and reporting systems.

· Ensure vendor solutions meet Landal’s IT security, privacy, and risk management policies.

About You

• 6–8 years of experience as a Product Owner, Program Manager, or Application Manager in hospitality POS or retail technology environments.
• Proven experience managing POS systems in multi-site or franchise operations.
• Strong understanding of POS processes — sales, inventory, event/activity bookings, and financial reconciliation.
• Hands-on experience with major POS platforms such as Oracle Simphony, Lightspeed, NCR Aloha, Maxxton POS, or Eijsink.
• Familiarity with integrations between POS, PMS, Finance, and CRM systems.
• Experience leading Business Analysts and working in Agile delivery models (Scrum/Kanban).
• Skilled in backlog management, stakeholder communication, and vendor coordination.
• Excellent analytical and problem-solving skills, with a focus on data-driven decision-making.
• Comfortable working across commercial, technical, and operational domains. • Fluent in English; Dutch or German proficiency is a plus.

We Offer

• A full-time annual contract (40-hour week) with the potential for permanent employment. • Competitive salary between €4,808 – €6,869 gross per month (based on experience). • Bonus scheme (from scale 15). • 27 vacation days for a full-time working week, plus additional ATV hours. • Flexibility to work 2 days per week from home, with a home-working allowance of €2.40 per day. • Travel reimbursement: €0.23 per km or 100% public transport coverage. • Participation in the Recreation Pension Fund (shared 50/50 contribution).

• Extensive training and development opportunities (over 150 e-learnings). • Paid parental and maternity leave options. • Various group insurance policies, including free continuous travel insurance for you and your family. • Attractive staff booking discounts across the Landal network.