About the job
Do you love holidays and do you enjoy talking to guests about them? We are looking for Part-time Contact Centre Agents for our office in the heart of Norwich!
At Landal, we have been creating unforgettable holiday experiences since 1954. With over 200 parks across Europe, we specialize in family-friendly, sustainable vacations. As demand for our holidays continues to grow, we are expanding into the UK and are looking for motivated team members to grow with us!
What you will do
As a Contact Centre Agent, you will be the first point of contact for our guests and park owners. You will help them find the perfect holiday, answer their questions, process bookings, and offer additional services to enhance their experience. You will also support our park owners, ensuring excellent service.
You’ll be handling the following:
- Answer guests' questions via phone and chat.
- Process bookings and upsell extras for a stress-free holiday.
- Support park owners to ensure they receive the best possible service.
Our contact centre is located in Norwich city centre, close to the train and bus stations, making it easy to get to work. If you thrive in a fast-changing environment, love everything about travel and customer satisfaction, we’d love to meet you! Apply today and join our passionate team.
Who you are
We’re looking for an enthusiastic, driven, and customer-oriented person who thrives on helping people and achieving results. What else do you need?
- Experience in a fast-paced, dynamic environment.
- Strong communication skills, both written and spoken.
- Customer service experience, ideally in a call centre.
- Good computer skills and the ability to quickly learn new systems.
- A passion for travel, especially UK holidays.
- A goal-oriented attitude with attention to detail and customer satisfaction.
We are looking at recruiting 2 part time team members working 18 hours per week on a 1 year fixed term contract including every weekend from 10am - 3 pm and 2 midweek days from 10am – 2pm.
This can be done in a hybrid setting, so 2 days midweek in the office and 2 days at weekend from home.
What we offer
Together we do everything we can to offer our guests and our colleagues the best. If you participate, we will reward your work with:
- Salary £12.71 per hour.
- 25 days off + bank holidays pro rata (based on 18 hours per week) — plus your birthday off too!
- Work your way — hybrid options, flexibility, and an informal, fun vibe
- Full training provided
- Cycle to work scheme, discounted Beryl bike hire
- Staff social events
- A part-time role for 18 hours a week, on a 1-year fixed term contract.
If you are a confident communicator, who enjoys working in a fast-paced environment and really care about helping customers apply now with a CV and covering letter explaining why you are interested in the role.
Closing date: 9am on Monday 15th June 2026.
We will be interviewing on an ongoing basis and reserve the right to close this advert early